Complaints
Something wrong with a transfer?
A complaints procedure that is not written down does not exist. Here is ours: where to write, what we do with it, and where to turn if our answer does not satisfy you.
Last updated September 4, 2026
Filing a complaint
Write to us on WhatsApp, in the conversation where the transfer happened, or by email. Give the transfer reference: it starts with TGL- and appears on your receipt. That is the only thing we need to find the file.
Complaints address : support@tageline.com
What we do with it
- We acknowledge receipt and give you the name of the person handling the file.
- We review the transfer log, which records every step and every decision.
- We answer in writing, with reasons, including when the answer is no.
If our answer does not satisfy you
You keep every avenue of recourse. A complaint handled here removes none of your rights, and our FINTRAC registration carries no state guarantee of our services. If your complaint concerns your personal information, the Office of the Privacy Commissioner of Canada receives it.